Refund policy

Shipping costs depend on the delivery option selected when placing the order.

Standard Shipping to Spain: 2 to 7 business days.

• Spanish mainland:  Shipping is FREE on all orders, with no minimum purchase required.
• Balearic Islands: Shipping costs €5.99. Shipping is FREE on orders over €115.99.
  

Standard Shipping to Portugal: 2 to 7 business days.

• Shipping costs €5.99. Shipping is FREE on orders over €69.99.
  

Standard Shipping to the rest of the EU: 2 to 10 business days.

• Standard shipping to European countries, excluding Spain and Portugal, costs €9.99.
  

Express Shipping: 24–72 business hours — Spain only.

• If you select Express Shipping when placing your order, it will cost €3.99.
• If the order is returned, the €3.99 Express Shipping fee will not be refunded.
• Express Shipping is only available for the Spanish mainland.

*All orders received before 12:00 p.m. are processed on the same day. Orders placed after this time will be processed as if they had been placed the following day.

The delivery time will depend on the shipping option selected when placing your online order. The available options are as follows:

Standard Shipping to Spain and Portugal: 2 to 7 business days.

• 80% of orders sent using Standard Shipping are delivered within 24–72 hours. If you need a shorter delivery time, we recommend selecting Express Shipping.

Standard Shipping to the rest of the EU: 2 to 10 business days.

• 80% of orders sent using Standard Shipping are delivered within 2–5 days.

Express Shipping: 24–72 business hours + €3.99 — Spain only

• This shipping option guarantees delivery within 24–72 business hours.
• Express Shipping is only available for the Spanish mainland.

Shipping during the Christmas period.

• At Mayka, we work from Monday to Saturday, except on Christmas and New Year public holidays. However, our shipping provider, Correos, does not make deliveries at weekends, on public holidays, or on 24 December, 31 December or 5 January. Their offices remain open on those dates, so you can collect your parcel yourself. Please bear this in mind when shopping for Christmas and Three Kings’ Day.

*All orders received before 12:00 p.m. are processed on the same day. Orders placed after this time will be processed as if they had been placed the following day.

• A size exchange involves returning your original order and creating a new order in the size you require.
• Contact us by email at: info@zapatosmayka.es, by telephone on: 966 286 899 or via WhatsApp on: 670 381 650. Our Customer Service team will help you arrange your return.

• If the item is available in the required size, we will create a new order and send you a link so you can complete the purchase. It is that quick — just a couple of clicks!
  

• If you would like to change your delivery address, contact us by email at: info@zapatosmayka.es, by telephone on: 966 286 899 or via WhatsApp on: 670 381 650
• Changing your delivery address is FREE provided that the order has not yet left our facilities. If it has already been dispatched, an administration fee of €2.99 will apply. Address changes are only available for deliveries within Spain.

You can choose between two delivery or collection options, whichever is most convenient for you.

• At the address provided when placing your order.
• At a Correos post office of your choice. This is the recommended option.

• If you do not like the item you received or have simply changed your mind, you can return it. This service costs €2.99 in Spain, including the Balearic Islands.
• If the item you received is defective, contact us and we will help you arrange the return. In this case, no return shipping fee will be charged.

• You have 365 calendar days from the date of purchase in our online store to return your order.
  
• Please remember that the item must be returned in the same condition in which you received it. Damaged or worn items cannot be returned.
  

• It is very simple. Contact us by email at: info@zapatosmayka.es, by telephone on: 966 286 899 or via WhatsApp on: 670 381 650 and let us know that you would like to make a return.
• Our Customer Service department will provide you with an authorisation number so that you can take the parcel to a Correos post office.
• If your order was sent using cash on delivery or Express Shipping and you wish to return it, the additional administration fee of €2.99 will not be refunded.

*For returns of orders placed from Portugal or other European countries, the customer is responsible for arranging the return shipment and paying its cost. Prior authorisation from our Customer Service department is required.